Refund Policy

1. Service Satisfaction Guarantee

At Pro Glo Floors, we are committed to providing high-quality floor cleaning and polishing services. While we cannot guarantee specific results due to variations in floor conditions, age, and other factors beyond our control, we strive to achieve the best possible outcome for your floors.

2. Refund Eligibility

Refunds may be considered in the following circumstances:

• Service Not Performed: If we are unable to perform the scheduled service due to circumstances on our end
• Significant Service Issues: If there are major problems with the service that cannot be resolved through our standard resolution process
• Double Billing: If you are accidentally charged multiple times for the same service

3. Non-Refundable Situations

We do not provide refunds for the following situations:

• Minor Service Issues: Small imperfections or areas that could be improved, which can typically be addressed through our standard resolution process
• Pre-existing Conditions: Damage or issues that existed before our service but became visible afterward
• Unrealistic Expectations: Results that do not meet expectations based on unrealistic assumptions about what cleaning can achieve
• Customer-Requested Changes: Services that are modified or canceled by the customer after work has begun

4. Resolution Process

Before requesting a refund, we ask that you contact us to discuss any concerns about our service. We are committed to working with you to find a satisfactory resolution, which may include:

• Additional cleaning or touch-up work at no extra cost
• Service credit toward future appointments
• Partial refund for specific issues
• Full refund in rare cases where service was unsatisfactory

5. Refund Request Procedure

To request a refund:

1. Contact Us: Notify us in writing within 48 hours of service completion about your concerns
2. Documentation: Provide photos or detailed descriptions of the issues
3. Assessment: We will review your concerns and may schedule a follow-up visit if needed
4. Resolution: We will propose a resolution within 5-7 business days

6. Cancellation and Rescheduling

Our cancellation policy differs from our refund policy:

• 24+ Hours Notice: No cancellation fee
• Less Than 24 Hours: 50% of service fee
• No-Show: 100% of service fee
• Emergency Situations: We will work with you on a case-by-case basis

7. Payment Methods and Processing

Refunds will be processed using the same payment method as the original transaction:

• Credit/Debit Cards: 3-5 business days
• Cash: Immediate or within 24 hours
• Electronic Payments: 1-3 business days

Please note that processing times may vary based on your financial institution.

8. Commercial Services

For commercial clients, different terms may apply based on the service agreement. Please refer to your specific contract or contact us for details about commercial service policies.

9. Disputes

If you are not satisfied with our resolution proposal, you may escalate the matter by contacting us directly. We are committed to fair and reasonable solutions that protect both our customers and our business.

10. Contact Information

If you have questions about our refund policy or need to submit a refund request, please contact us: